To place your order, follow these simple steps:
- Browse our extensive range of products and select the ones you like. If applicable, choose the relevant size. You can refer to our size chart for guidance.
- Once you've made your selections, click the ‘Add To Cart’ button.
- When you're ready, click the cart icon at the top right. You can either continue shopping or proceed to checkout by clicking ‘Checkout’.
- At this point, you can log in to your existing Unique Celebrations account or continue as a 'New User' to create an account.
- After completing your details, review your shipping address, select your preferred payment method, and click ‘Place Order’ to confirm your purchase.
- After placing your order, you will receive a confirmation email and WhatsApp message with your order details and order ID.
- Once your order has been shipped, you’ll receive another email and WhatsApp notification with shipping details.
Yes, it is possible. After placing your order, please contact the Unique Celebrations Support Team via WhatsApp with your order ID to request the removal of the price tag or invoice as it is a gift.
Once your order is confirmed and accepted, it is not possible to add more products to it. You will need to place a new order for the additional items.
- Log in to your account and click on the menu bar on the left-hand side of the screen.
- Select 'My Orders' to view the status of your current order and order history. You can also click on the product from the Order ID to check its status.
- After successfully placing your order, you will receive a confirmation email and WhatsApp with order details. Once your products are shipped, you’ll be notified again via email and WhatsApp.
- In case of any unexpected delays or complications with shipping, we will immediately inform you with the reasons and revised timelines.
- If you experience any issues, delays, or need the order urgently, feel free to reach out to us on WhatsApp, and we’ll do our best to assist you.
Currently, we do not offer any service to expedite order delivery. If we introduce such a service in the future and your area is eligible, we will notify you accordingly.
Yes, we charge a flat fee of ₹40 for Cash on Delivery (COD) orders.
If your prepaid order cannot be delivered by our courier partners and is returned to us, we will process a refund to your Unique Celebrations account wallet. The refund will reflect within 24-48 hours of initiation.
You can cancel your order from the Orders page if it has not yet been processed at our office. Typically, orders are processed by 11 AM on working days. However, orders containing face masks, DTG T-shirts, hoodies, pullovers, tank tops, posters, mobile covers, coffee mugs, coasters, and fridge magnets cannot be cancelled once these items have been manufactured, as they are printed on demand.
Yes, a refund for your prepaid order can be processed if you cancel it following the specified procedure. The refund will be issued through the original mode of payment within 10 working days.
If your payment fails, please retry while keeping the following points in mind:
- Ensure that the details you entered, such as account information, billing address, and password (for Net Banking), are correct, and check that your internet connection was not interrupted during the process.
- If your account has been debited despite the payment failure, the amount is usually refunded to your bank account within 10 business days. For further assistance, feel free to Contact our team at WhatsApp.
If the COD option is not available, it means this service is not supported for your postal code. You can choose to pay using a debit card, credit card, or net banking, or have the products delivered to an alternate address where COD is available
- Return Period: Customers can return their orders within 7 days of delivery. Reverse pickup is available for most pin codes. For non-serviceable pin codes, customers will need to self-ship the product(s).
- Hygiene and Condition: Returns may be refused if the product shows signs of being worn, washed, or soiled, to maintain hygiene standards. For defective products, share images and a video via WhatsApp with the team, and once confirmed, a refund will be provided either to your Unique Celebrations account wallet or your bank account, as per your preference.
- Combo Packs: If returning an item from a combo pack, the entire pack must be returned. Partial returns are not accepted. For manufacturing issues or other queries, contact the Customer Support Team via WhatsApp.
- Gift Cards and Wrapping: Gift Cards/Vouchers are non-refundable. Gift-wrapping charges will not be refunded for returned goods, and replacement items cannot be gift-wrapped.
- Hygiene-Sensitive Products: Returns are not accepted for certain product categories, including but not limited to masks, boxers, shorts, sweat-activated t-shirts, and socks. Unique Celebrations reserves the right to update this list without prior notice.
- Processing Fee: A nominal processing fee of ₹35 is applicable for all returns.
For further assistance, feel free to contact our Customer Support Team via WhatsApp.
Please request a return from your Orders page and mention the error or defect in your order.
Please raise a return request or inform us by sending a WhatsApp Message within 24 hours of delivery if you have received a wrong product. Taking a video of opening the package will help in a quick resolution for damaged or defective products.
Please inform us by sending a WhatsApp Message within 24 hours if you have not received your order but have received an email or SMS saying that your order has been delivered.
After you request a return, we will arrange for the product to be picked up from your address, provided it falls under the pin codes eligible for Reverse Pickup by our courier partners. Please ensure the product(s) are packed and ready for collection. Once the return reaches our office and is verified, we will issue the credit. The entire process typically takes 7-10 working days from the date of your return request.
We inspect returned products to ensure they are unused and in the same condition as when they were originally sent to you. For clothing items, the brand tags must remain intact. If the tags have been removed, it indicates the product has been used, and such returns will not be accepted.
We request you to self-ship the product to us. If you received a wrong or defective item, we will provide you with a Discount Card, credited with an amount equal to your shipping costs.
To self-ship the products, please ensure they are securely packed to avoid any damage or loss during transit. All items must be unused, with original tags and packaging intact. You can send the product(s) via any cost-effective courier service or speed post to the following Address.
No - Discount Card do not have any expiry date and can be used with a future order.
For prepaid orders, refunds can be processed to the same bank account, card, or wallet used for the original payment. Requests for bank transfers must be made within 7 days of the return being delivered.
For Cash on Delivery orders, refunds will be issued as credits on your Unique Celebrations account wallet, unless the product received was wrong or defective.
Yes, a convenience fee of Rs. 20/- per product is applicable for processing refunds to your original mode of payment, bank account, or UPI.
According to the Unique Celebrations Exchange Policy, certain products cannot be returned or exchanged. These include print-on-demand items like face masks, phone cases, coffee mugs, DTG T-shirts, hoodies, pullovers, tank tops, coasters, posters, caps, and fridge magnets, as they are custom-made upon order.
Additionally, to uphold strict hygiene standards, we do not accept returns on specific product categories such as masks, boxers, shorts, sweat-activated T-shirts, and socks.
Yes, the same product cannot be returned more than 2 times. We reserve the right to refuse a return in case of any abuse of the Returns process.
You can track your order after it has been dispatched from our warehouse. You will receive a link via email, SMS, and WhatsApp notification for tracking. Alternatively, you can log in to your account on our website, go to the ‘Orders’ section in the My Account menu at the top right corner, and click on 'Track Order' for the respective Order ID.
Once shipped, orders within India are usually delivered within 3-4 business days in metro cities and 4-7 business days in the rest of India. Delivery time may vary based on the shipping address and factors such as public holidays, extreme weather conditions, or other unforeseen circumstances.
Unique Celebrations offers FREE shipping on all orders above ₹549 within India. For orders below ₹549, a shipping fee of ₹50 applies. Shipping is free for all Members if they receive a “free shipping” gift coupon.
Unfortunately, it is not possible to modify the shipping address once the system has forwarded the details to our warehouse for packing and shipping. However, you can cancel the order before it is packed and place a new order with the correct address. Don’t worry—there are no cancellation charges.
We strive to ship pre-order products on the date mentioned in the product description. However, in rare cases, there might be slight delays due to unforeseen circumstances like an unexpected surge in demand. Rest assured, our Customer Support Team will keep you updated every step of the way, ensuring the updated status of your order.
